FAQ

Opening Times & Tickets

Please note: the following information pertains to the show hours from our 2018 event. Please stay tuned for information on the 2019 event as it becomes available!

Q: When does the show open?
A: The show opens at 4:00 PM on Friday, 10:00 AM on Saturday, and 10:00 AM on Sunday.

Q: When does the show close?
A: The show closes at 12:00 AM on Friday, 12:00 AM on Saturday, and 5:00 PM on Sunday. Friday and Saturday feature overnight programming for weekend ticket holders.

Q: If I pre-registered, when can I pick up my ticket?
A: All pre-registrations can be picked up starting at 7:00 PM Thursday evening, or again on Friday starting at 1:00 PM.

Q: If I want to purchase tickets at the door, when can I do so?
A: At-door registration for weekends starts on Friday at 2:00 PM, while dailies can be purchased from 2pm on Friday, 9am on Saturday, and 9am on Sunday.

Q: I just want to shop, do I have to purchase a full show ticket?
A: No, we offer a Marketplace-only ticket for shoppers! These are available at the door for $15 per day.

Q: Do I have to pay for my kids?
A: Children 7 and under are free entry. For ages 8 to 13 we have a discounted Kid’s Pass. 14 and above must pay regular price. All children 14 and under must be accompanied by a paying guardian 18 years or older.

Q: I have accessibility needs, how do you accommodate those?
A: Any attendee with accessibility needs should report as such to the registration clerk. You will be issued line priority for yourself and one (1) attendant. You may be asked for documentation if your accessibility needs are not immediately apparent to prevent abuse of this system, but all inquiries will be taken care of privately and discreetly.

Events & Panels

Q: When do you let people line up for panels or other events?
A: If a line is required, we generally allow people to start gathering 15-20 minutes prior to the start of the event or panel. You may be asked to leave and return later if you show up earlier than this.

Q: I have mobility issues, what should I do?
A: Please see the registration desk for an accessibility sticker which will give you priority in the line.

Q: How do I find out when a panel or event is?
A: Please consult our schedule (available as mobile/web app as well as in printed form) for start and end times of events. There is generally a half-hour gap between programming in a given space, during which time we clear the room and arrange queues for the next set of programming.

Q: Do I have to leave a room if I’m going to attend two panels or events in a row?
A: Generally, yes. If the event is expected to have a crowd, you will be asked to clear out and line up again to give people currently waiting a chance to see the content they want to see. This helps keep it fair for everyone.

Q: I want to ask questions at a panel or event, how do I do this?
A: Event hosts or moderators will generally let you know when and how they will allow questions or participation. In most cases, you can put up your hand and a moderator or speaker will call on you in turn. At major events, there will likely be a microphone set up for formal queuing during a question period, or a moderator with a mic will come around.

Q: How do I apply to run a panel or event?
A: Please see our Programming Submission Form!

Q: I want to join a panel or event I already know someone else is organizing. Can I do that?
A: Yes, simply fill out the Programming Submission Form and check the option that says “I want to join this programming if it exists”. The coordinator will then put you in contact with existing event participants if available.

Q: What kind of programming can I submit?
A: Anything geeky, fandom-related, or creative. You can run a panel about your favourite series, teach people how to make cosplay props, run a trivia show about Pokemon, whatever you’d like! We receive many amazing submissions and only have the room to accommodate so many, so please understand if your programming doesn’t make the cut, but we still encourage you to try!

Q: Is there reimbursement for running programming?
A: Sure is! Events and panels have separate rewards/reimbursements for programming, so please see their respective pages for such items.

Q: Can I run a gaming tournament?
A: Yep! Please see the Tabletop and Video Gaming sections for information.

Q: What kind of equipment can be provided to panelists who want to do slideshows or presentations?
A: We equip every room with a projector and screen, as well as microphones where needed. We also supply a laptop if requested, though if you want to bring in your own equipment, please tell us in your programming proposal first! Flipcharts are also available.